SYLLABUS
Topics to be covered: -
• Introduction to Hotel Industry
• To Define Target Market & explain intangibility of service and potential
• Advantages & Disadvantages of different types of Hotel Ownerships &
Affiliations to describe the Introduction of Automation of Hotels
• To define mission and create organization charts
• Classify the Hotel’s functional areas and discuss
• The nature and uses of Job Description/Specification
• Classification of Hotels
• To Describe the various F.O Dept and describe how the organization is likely to
differ in large and small hotels
• Types of Rooms
• Tariff Structure & plans
• Sections of F.O and their Importance.
Topics to be Covered : -
IDENTIFICATION OF VARIOUS VOUCHERS ---
The students will have to draw one or two of the following vouchers and according to the
question (case study) fill up the vouchers (desk work)
• Registration Card
• Reservation Form
• Amendment Slip
• Cancellation Slip
• Arrival/departure notification slip
• VIP amenities voucher
• Miscellaneous charge voucher
• Allowance voucher
• Paid out voucher
• Message slip
Telephone etiquettes and manners. Front desk grooming and other essentials – body
language, speech modulation which includes articulation, variation control of pitch and
tonal quality
